Lussurio Casino Privacy Policy

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information when you access and use our platform at lussurio.com. At Lussurio Casino, we operate under the laws of Curaçao as Goodwin N.V., registration number 151353, with our paying agent LuckyLuck Limited (registration number HE 404194, incorporated under the laws of Cyprus) acting on our behalf. Together, these entities form the Company responsible for your data. Please read this document carefully before using the Lussurio Casino login, our app, or any of our services.

1. Who We Are

We are Goodwin N.V., incorporated under the laws of Curaçao, with registered address at Abraham de Veerstraat, Willemstad, Curaçao. Our Cyprus-based paying agent, LuckyLuck Limited, located at 9 Vasili Michailidi Street, 3026 Limassol, Cyprus, acts on our behalf for payment-related operations. Here at Lussurio Casino, we hold a valid gaming licence issued by the Curaçao Gaming Control Board (licence OGL/2024/758/0228). If you have any questions about how we handle your data, you may contact us at support@lussurio.com.

2. Information We Collect

When you register and use our services — including the Lussurio app, the Lussurio Casino desktop platform, or our mobile site — we may collect the following categories of personal information:

• Identity Data: full name, date of birth, username, and government-issued identification documents for verification purposes.
• Contact Data: email address, phone number, and correspondence history with our support team.
• Financial Data: payment method details, transaction history, deposit and withdrawal records. We accept currencies including EUR, GBP, USD, INR, CAD, and BRL, as well as cryptocurrencies such as BTC, ETH, USDT, LTC, DOGE, and TRX.
• Technical Data: IP address, browser type and version, device identifiers, operating system, and referral source data.
• Usage Data: gaming activity, session durations, wagering history, bonus usage, and interaction with our Lussurio Casino app or web platform.
• Communications Data: messages sent through live chat, email to support@lussurio.com, or our Telegram support channel.
• Marketing Data: your preferences for receiving promotional communications, including information related to the Lussurio bonus system, promo codes, and no deposit bonus offers.

3. How We Use Your Information

At Lussurio, we use the data we collect for the following purposes:

• To create and manage your account, including the Lussurio Casino login process and identity verification.
• To process your deposits and withdrawals in compliance with our financial obligations and anti-money-laundering requirements.
• To provide and personalise our gaming services, including access to over 10,700 games, progressive jackpots, and live casino features.
• To administer bonuses and promotions, including the Lussurio Casino bonus, Lussurio no deposit bonus offers, and the Lussurio Casino promo code system.
• To comply with our legal obligations under our Curaçao gaming licence and applicable international regulations.
• To detect and prevent fraud, money laundering, and unauthorised access, including VPN usage which is not permitted on our platform.
• To send you marketing communications, where you have consented to receive them, including bonus updates and promotional offers.
• To improve the functionality of the Lussurio Casino app and our website experience.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: processing is required to fulfil our obligations to you as a registered player on our platform.
• Legal obligation: we are required to process certain data to comply with anti-money-laundering regulations, KYC requirements, and our gaming licence conditions.
• Legitimate interests: we process data to detect fraud, improve our services, and protect the security of our platform and its users.
• Consent: where you have explicitly agreed, we process data for marketing communications, including information about the Lussurio Casino no deposit bonus codes and other promotional offers.

5. Data Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• With our paying agent: LuckyLuck Limited receives financial and identity data necessary to process your transactions on our behalf.
• With game providers: our platform features providers such as Pragmatic Play, Play'n GO, Evolution, Hacksaw Gaming, and others. These providers may receive limited technical data for game delivery purposes.
• With payment processors: including Mastercard, Visa, Skrill, Neteller, Paysafecard, MoonPay, and cryptocurrency networks, as required to process your transactions.
• With regulatory authorities: we may be required to disclose information to the Curaçao Gaming Control Board or other competent authorities.
• With fraud prevention and security services: to maintain platform integrity and enforce our restricted countries policy, which includes jurisdictions such as the United States, United Kingdom, Australia, and others listed in our Terms and Conditions.

6. Data Retention

We retain your personal data for as long as your account remains active and for such period thereafter as required by law or our regulatory obligations. At Lussurio Casino, we typically retain financial and identity records for a minimum of five years following account closure in accordance with anti-money-laundering legislation. Where data is no longer necessary, we securely delete or anonymise it.

7. Cookies and Tracking Technologies

Our Lussurio Casino website and app use cookies and similar technologies to enhance your experience, analyse traffic, and support the functionality of our platform. These include:

• Essential cookies: required for the platform to function, including maintaining your Lussurio login session.
• Analytical cookies: used to understand how players interact with our site and app.
• Marketing cookies: used to deliver relevant promotional content, including information about the Lussurio no deposit bonus and other offers.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our services.

8. Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data that we hold:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of your data, subject to our legal retention obligations.
• The right to object to or restrict certain types of processing.
• The right to withdraw consent for marketing communications at any time.
• The right to data portability, where applicable.

To exercise any of these rights, please contact us at support@lussurio.com. We will respond to your request within a reasonable timeframe in accordance with applicable law.

9. Security Measures

We are committed to protecting your data through appropriate technical and organisational security measures. Our Lussurio Casino platform uses industry-standard encryption for data transmission and storage. We restrict access to your personal information to authorised personnel only, and we regularly review our security practices to maintain the integrity of our systems.

10. Children's Privacy

Our services are strictly for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has registered on our platform, we will immediately close the account and delete the associated data. The 18+ requirement is prominently displayed alongside our GCB licence seal on our website.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you through our platform or via email. Continued use of the Lussurio Casino services following such notification constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please reach out to us through the following channels:

• Email: support@lussurio.com
• Live Chat: available 24/7 directly on our platform at lussurio.com
• Telegram: via our official Telegram support channel

We at Lussurio Casino take your privacy seriously and are committed to handling your personal information with care, transparency, and in full compliance with our legal obligations under the Curaçao gaming framework and applicable data protection standards.