Lussurio Casino Responsible Gaming

Our Commitment to Safe Play

We at Lussurio Casino operate under the licence issued by the Curacao Gaming Control Board (licence OGL/2024/758/0228), held by Goodwin N.V. This regulatory framework requires us to uphold strict standards of player protection, fair play, and responsible gaming practices. We take these obligations seriously — and we go beyond the minimum requirements because we genuinely care about the wellbeing of the people who choose to play with us.

Our Lussurio Casino platform is built around the principle that informed players make better decisions. We provide you with access to clear information about the risks associated with gambling, the tools to manage your activity, and the support resources you need if things start to feel overwhelming. You will always find our responsible gaming section easy to navigate, and our support team is available 24/7 to assist you.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of experience or background. At Lussurio Casino, we encourage you to regularly reflect on your gaming habits. Here are some signs that your gambling may be becoming problematic:

• You spend more time or money gambling than you originally intended
• You chase losses by continuing to play in an attempt to win back money
• Gambling is interfering with your work, relationships, or daily responsibilities
• You feel anxious, irritable, or restless when you are not able to gamble
• You hide your gambling activity from friends or family
• You borrow money or sell possessions to fund your gambling
• You continue to gamble even after deciding to stop

If any of these descriptions feel familiar, we urge you to take action. Here at Lussurio Casino, you are never alone — our team and a range of external organisations are ready to help you take back control.

Tools We Provide to Help You Stay in Control

We at Lussurio Casino offer a suite of practical tools designed to help you manage your gaming activity responsibly. You can use these features at any time through your account settings or by contacting our support team directly.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is in place, it takes effect immediately. Increasing a limit requires a cooling-off period, while decreasing one is applied straight away — because we want restrictions to work in your favour without delay.

Session Time Limits

Our Lussurio Casino platform allows you to define how long your gaming sessions can last. When your set time is reached, you will receive a notification. This helps you stay aware of how long you have been playing and encourages regular breaks.

Reality Checks

We provide in-session reality check reminders that appear at regular intervals, showing you how long you have been playing and prompting you to reflect on whether you want to continue. At Lussurio Casino, we believe that awareness is one of the most powerful tools for responsible play.

Self-Exclusion

If you feel you need a break from gambling altogether, we at Lussurio Casino offer self-exclusion options. You can choose a temporary exclusion period or a permanent one. During a self-exclusion period, your account will be blocked and you will not be able to log in or receive promotional communications from us. To activate self-exclusion, contact our support team via live chat or email at support@lussurio.com.

Account Cooling-Off Period

If you need a short break but are not ready for full self-exclusion, our Lussurio Casino team can apply a cooling-off period to your account. This temporarily restricts access and gives you the space to reassess your gaming habits without permanently closing your account.

Protecting Vulnerable Players

We at Lussurio Casino have a zero-tolerance policy toward underage gambling. Our platform is strictly for players aged 18 and over, and we display the 18+ mark prominently throughout our site. We carry out identity verification checks as part of our onboarding process to ensure compliance with this rule. If you are a parent or guardian, we strongly recommend using parental control software to prevent minors from accessing gambling websites.

Our Lussurio Casino team is also trained to identify behavioural patterns that may indicate vulnerability or distress. If we notice unusual activity on your account, we may reach out proactively to offer support or apply protective measures. Your wellbeing matters to us — always.

External Support Organisations

Here at Lussurio Casino, we recognise that our internal tools are just one part of the picture. We encourage any player who is struggling to reach out to professional organisations that specialise in gambling-related support. The following resources are available to you free of charge:

We encourage you to explore these resources without hesitation. Seeking help is a sign of strength, and we fully support every player who chooses to reach out.

Responsible Gaming Tips From Our Team

Our Lussurio Casino team wants to share a few practical tips that can help you keep your gaming experience positive and well-balanced:

• Always set a budget before you start playing and stick to it
• Treat gambling as entertainment, not as a way to earn money
• Never gamble when you are feeling stressed, upset, or under the influence of alcohol
• Take regular breaks and do not chase your losses
• Keep track of the time and money you spend on gaming
• Balance gambling with other hobbies and social activities
• Only play at Lussurio Casino with money you can afford to lose

New players can also take advantage of available bonuses at Lussurio Casino — just make sure to always play within your personal limits and budget.